The Care Quality Commission (CQC) has carried out a two day assessment of Reframe Coaching’s services, this formed part of work agreed between CQC and the Gambling Commission under Schedule 4, paragraph 9 of the Health and Social Care Act 2008, which allows CQC to provide advice and assistance to other public bodies.
The assessment, which took place between the 19th and 20th of February 2026, covered 5 key strands: safe, effective, caring, responsive and well-led.
People who use Reframe Coaching’s services described us as ‘supportive’, ‘professional’ and ‘a life saver’.
One service user told the assessors: ‘I’m incredibly grateful to Reframe Coaching for helping me rediscover myself and my purpose during a difficult time’.
Claire Bennett, Interim CEO of Reframe Coaching, said:
‘We are incredibly proud of the findings from this assessment, which recognise the strength of our approach and the impact of our work. While gambling harm services are not formally rated by the CQC, this independent assessment provides valuable assurance of the quality, safety and effectiveness of the support we deliver.’
‘At Reframe Coaching, lived experience sits at the heart of everything we do. This report highlights the compassion, professionalism and dedication of our team, and the meaningful difference they make in people’s lives every day.’
‘We remain committed to continuous improvement, working with partners to ensure people can access the right support, at the right time.’
Steve Girling, Co-founder and Chief Recovery Officer, said:
‘There are very few Lived Experience Recovery Organisations (LERO) that have the opportunity to have their services assessed by the CQC.’
‘While we have always been confident in the quality of support we provide, reading the outcomes of our CQC assessment fills me with immense pride.’
‘I am incredibly proud of the outstanding work carried out by our staff and Recovery Coaches. This report highlights just how vital long-term recovery support truly is.’
The FULL REPORT is available here.
